Shipping & Delivery Policy

We know you’re excited to receive your order, and we are committed to getting it to you as smoothly and quickly as possible.

Order Processing:
All orders are processed and dispatched from our facility within 24-48 business hours. You will receive an email and/or SMS notification with tracking information once your order has shipped.

Delivery Timelines:

We partner with trusted national courier services to ensure reliable delivery.
• Estimated Delivery Time: Your order should arrive within 5-7 business days from the date of dispatch.
• Please note that delivery to remote locations may take longer. Delivery times may also be affected by public holidays, natural calamities, or other unforeseen circumstances.
Shipping Charges:

• Shipping charges may apply for Cash on Delivery (COD) orders and will be displayed at checkout.

Order Tracking:
Once your order is shipped, you will receive a tracking ID and a link to track your package’s journey. If you have any issues tracking your order, please contact our support team.

4. Refund & Cancellation Policy

Your trust is important to us. We stand by the quality of our product and want you to be completely satisfied with your purchase.

Cancellation Policy:
• You can cancel your order at any time BEFORE it has been shipped from our facility. To request a cancellation, please email us immediately at  Your Support Email  with your order number.
• If the order has already been shipped, the cancellation request cannot be processed.

Refund & Return Policy:
Given that our product is a perishable food item, we adhere to a strict quality and safety policy.
• We accept returns and offer a full refund or exchange only under the following conditions:
• You received a product that was damaged during transit.
• You received an incorrect product.
• The product is past its expiry date upon arrival.

We do not accept returns for:
• Opened or used products.
• Products returned due to a change of mind.

Process for Returns:

1. Please inspect your order upon reception. To initiate a return, you must contact us within 48 hours of delivery at  Your Support Email .
2. Your email must include your Order ID, a clear description of the issue, and photographic evidence of the damaged or incorrect product and its packaging.
3. Our team will review your request. If approved, we will arrange for a reverse pickup or provide instructions for the return.
Refund Processing:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Privacy Policy

Effective Date: September 11, 2025

Chhonk Meals Private Limited (“we,” “us,” or “our”) operates the website zapmeals.co.in. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the site.
1. Information Collection and Use:
We collect several different types of information for various purposes to provide and improve our service to you. This may include:
• Personal Data: Name, email address, phone number, shipping address.
• Usage Data: Information on how the service is accessed and used.
2. Use of Data:
We use the collected data to:
• Process and fulfill your orders.
• Communicate with you about your order.
• Provide customer support.
• Notify you about changes to our services.
• Send you promotional information, should you opt-in.

3. Data Protection:
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure.

4. Sharing of Data:
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website or conducting our business (e.g., payment gateways, courier companies), so long as those parties agree to keep this information confidential.

5. Your Rights:
You have the right to access, update, or delete the information we have on you.

6. Changes to This Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us:
If you have any questions about this Privacy Policy, please contact us at chhonkmeals01@gmail.com

6. Terms & Conditions

Last Updated: September 11, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the zapmeals.co.in (the “Service”) operated by Chhonk Meals Private Limited (“us,” “we,” or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

1. Purchases:
If you wish to purchase any product made available through the Service, you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, shipping address, and payment information.

2. Product Information & Health Disclaimer:
Our product is a food item intended for consumption. The information provided on this website is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. The product is not intended to diagnose, treat, cure, or prevent any disease.

3. Intellectual Property:
The Service and its original content, features, and functionality are and will remain the exclusive property of Chhonk Meals Private Limited and its licensors.

4. Limitation of Liability:
In no event shall Chhonk Meals Private Limited , nor its directors, employees, or partners, be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of the Service.

5. Governing Law:
These Terms shall be governed and construed in accordance with the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

6. Changes:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.